At September Skin™, each product is carefully crafted with intention and care. Due to the personal and hygienic nature of our body care products, please review our policy carefully before placing your order.
Our fulfillment process begins immediately after an order is placed. For this reason, we are unable to accommodate cancellations or order modifications once confirmed.
If an item becomes unavailable after purchase, September Skin™ reserves the right to cancel the affected item(s) and issue a full refund to your original method of payment. You will be notified via email should this occur.
Due to hygiene and safety standards, we do not accept returns of opened or used products.
To qualify for a return:
The item must be unused
The item must be unopened
The item must be in its original packaging
The return request must be submitted within 7 days of receiving your order
Proof of purchase (order number) must be provided
Returns that show signs of use, tampering, or damage not caused in transit will not be eligible for a refund.
Return shipping costs are the responsibility of the customer unless the product was defective, damaged in transit, or incorrectly supplied.
Original shipping fees are non-refundable.
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery via our contact form and include:
Your order number
Clear photos of the product and packaging
A brief description of the issue
Once assessed, we will offer a replacement or refund where applicable.
Due to the personal nature of our products, we cannot offer refunds based on personal preference, scent selection, texture expectations, skin feel, or change of mind.
We recommend performing a patch test prior to full application. Individual skin responses may vary depending on skin type, sensitivities, allergies, and environmental factors.
September Skin™ cannot guarantee identical results for all individuals. If irritation occurs, discontinue use immediately.
Once your returned item is received and inspected:
You will be notified of approval or rejection
If approved, a refund will be issued to your original method of payment
Please allow 10–14 business days for processing
The time it takes for funds to reflect depends on your bank or payment provider.
