Shipping policy

At September Skin™, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days before shipment.

This processing period allows us to carefully prepare, pack, and dispatch your handmade products.

Processing time is separate from delivery time and does not include weekends or public holidays.

During peak periods, promotions, or product launches, processing times may be slightly extended.

Shipping Partners

We’ve partnered with Bobgo, a trusted third-party logistics platform, which connects us to leading courier companies including The Courier Guy and Internet Express.

Courier allocation is determined by our logistics system to ensure the most efficient delivery option for your location.

Shipping Options

Standard Delivery
Reliable delivery at an affordable rate, ideal for non-urgent orders.

Express Delivery
Priority shipping for customers who require faster delivery.

Available shipping options and rates will be displayed at checkout.

Delivery Timeframes (After Dispatch)

Estimated delivery times once your order has been shipped:

Standard Delivery: 2–7 business days
Express Delivery: 1–3 business days

Delivery timeframes may vary depending on your location, courier operations, weather conditions, or public holidays.

These timeframes are estimates and are not guaranteed.

Shipping Notifications

You will receive tracking notifications:

When your parcel is collected
When it is in transit
When it is out for delivery
Once it has been delivered

Tracking details will be sent via email or SMS where available.

Free Shipping

We offer free standard delivery on orders over R950 within South Africa.

September Skin™ reserves the right to adjust the free shipping threshold at any time.

Address Accuracy

Please ensure your shipping details are entered correctly at checkout.

September Skin™ is not responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information supplied by the customer.

If a parcel is returned to us due to incorrect details or customer unavailability, additional shipping fees may apply for re-delivery.

Risk & Delivery Confirmation

Risk in the product passes to the customer upon delivery to the provided shipping address.

If your parcel is marked as delivered but you have not received it, please contact us within 48 hours so we can assist with a courier investigation.